Refund policy

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

* Personalized or custom-made products
* Gift cards
* Clearance or final sale items
* Certain hygiene-related products

Refunds

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To initiate a return, contact:

support@strollys.shop